Hospitality management, the retail sector, as well as other service sectors are highly dependent on customer service. Employees in this industry require an atmosphere encouraging and fostering efficient customer service practices. The role of a customer service leader is to ensure employees remain motivated and committed to going beyond satisfying and retaining their clients. The courses below will cultivate managers into leaders in customer service making them highly valuable candidates in the labor force.
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This course requires...
- IELTS score of 6 or TOEFL 88% or higher
- Bachelor’s degree from an approved institution
- 2+ years’ work experience in a hospital or health setting
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