Service Quality Competency and Customer Satisfaction Atton Institute

Price: AED 12,100

Location: Sheikh Zayed Rd - Dubai
Duration: 3 Days
Call: +971 4 4542450

Course details

Course overview

One of the main reasons why businesses may succeed or fail is the quality of service they provide to their customers. Service Quality standards mean satisfying the needs and requirements of clients and keeping them coming back. This results continued success in the form of efficiency of marketing, increase in sales, established market share, motivated employees and solid revenue growth.
The objective for any organization shall be to know the level of service your clients want and to be able to satisfy these wants. Proficiency in service quality makes customers of a company or a non-commercial entity truly happy and loyal. This course Atton Institute studies the core elements of client satisfaction and how to identify and prioritize customer needs. It explores the importance of setting and meeting consumer expectation to safeguard entity image, performance and sales.
The course covers specific topics that expand the knowledge and competency on mechanisms of Customer Satisfaction and Service Quality, and reveals how to:

Utilize the concept of meeting and exceeding clients expectations
Develop insights on Consumer Satisfaction via customer scorecard
Reveal the right facts of delivering the Client Satisfaction
Know the significance of professional skills for overall success
Apply professional methods to monitor clients satisfaction

Course Content

Recognizing the needs and expectations of internal and external Customers
Concept of meeting and exceeding Expectations to achieve best Service Quality
Changing environment of Consumers Expectations and Wants and future outlook
Service Quality challenges and its influence on your Company and your Workplace
Company performance and its direct interrelation with Service Quality
Introduction of Service Quality Management on all Company Levels
Service Quality tools & techniques: practical approach to Excellent Service Quality
Six Sigma Management Guide as the evidenced strategy to Improve Performance
Customers Satisfaction as the great tool to increase Product or Service Value
Importance of Consumer Satisfaction and monitoring and developing its Insights
Competency to hear and respond to the Voices of your Customers & Case Studies
Creating effective Client Service 'touch points' within your Company
Team skills and emotional intelligence to deliver outstanding Consumer Satisfaction
Client Satisfaction Leadership Management within Client - Focused companies
Competency of measurement and monitoring Customer Satisfaction level
Client Satisfaction and Retention and its role in the overall Company Success
Developing practical implementation Plan using Latest Tools and Techniques

What will you gain

The course delivers highly valuable knowledge and skills on various aspects of client satisfaction, and upon its completion, you would be able to:

Recognize the relationship between service quality and customer satisfaction
Develop understanding of internal and external customer expectations
Get great prospect for career growth via evolution of your professional competencies
Understand the importance of Customer Satisfaction for your organization
Build strong client relationships that increase your organization`s standing
Implement efficient Client Satisfaction management structure and system
Learn buyer satisfaction measurement tools and techniques
Understand the modern ways and means to improve the customer satisfaction
Set high customer service standards that increase profits and ROI
Build excellent Client centric culture to achieve great personal growth
Improve customer satisfaction and service quality with detailed plan

Updated on 17 October, 2019

Job roles this course is suitable for:

Frontline Customer Service Representatives , Team supervisors , Field service representatives , Department managers , Sales representative

Course Location

Show map Location Sheikh Zayed Rd - Dubai

About Atton Institute

Atton Institute is the licensed provider of the specialized professional courses and trainings and its administrative office is located in Dubai, the UAE. The Institute offers wide-ranging schedule of professional courses and trainings in all major segments of professional education.
All Atton courses are tailor-made under the unique Atton Learning Methodology which guarantees our students the path to obtain professional skills in the fast and easy way. Our courses are intended for staff, management, and business owners along with the personnel of government authorities and organizations.
Atton Institute has the superior set of expert guidelines which are stringently applied within each and every module of our courses and trainings. Our academic team has prepared the full range of courses which represent essentially all key elements of professional education.
Our instructors / lecturers are carefully selected, are highly proficient, and deliver to our students the highest level of professional education, refined to perfection.
Our core aim – within the cooperative work of our trainers and students, to apply the best personnel development professional standards at all levels of commercial and non-commercial entities in the UAE and globally.
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