Hi, I am working as a secretary in IT dept. and I've been engaged to the Service Desk for quite sometime then I've got to know about the Information Technology Infrastructure Library. I would like to know if the ITIL Foundation training is right for me
(Question asked by Jane on September 26, 2017)

Hi Jane, Greetings! ITIL is a framework for IT service management. Since you are working in service desk, ITIL will give you the guidlines and techniques how to get efficiency and improvemnet in your day to day operations. The use of ITIL strategies and processes are very critical these days as there is high impact (positive / negative) of IT on almost all the businesses . Best of luck. Regards, BFTI Team

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I am an undergraduate of Business Administration Major in Marketing but i am interested in a Library course. Is my unit from Business course credited in library course?
(Question asked by Suzette on October 09, 2016)

Dear Suzette, Greetings From Bright Future Training Institute! We are glad to assist you upon your inquiry about Library course. Well, ITIL is the Information Technology Infrustructre Library- which deals with IT service mangement. This course is recomended for those who work at supervision level of IT Service management e.g( IT Manager, Service Manager, Operation Manager or IT supervisor). I am afriad that the unit may not be counted to your Library course, as your field is totally different than IT industry. For further details you are invited to visit our campus, our trainers are valuable to assist you upon your inquiry. Regards, Bright Future Training Institute

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