- Duration: 16 Hours
- Timings: Part Time, Flexible
Course details
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific or technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. (It is to be noted that there is no formal independent 3rd Party Compliance Assessment available for ITIL compliance in an organisation, Certification in ITIL is only available to individuals and relates to their knowledge of the 5 books)Practicing Service Management
- Good Practice
- Functions, Processes and Roles
- Development of new services
- Improvement of existing services
Service Strategy
- Types of Service Provision
- Financial and Demand Management
- Business Case
Service Operation
- Incident and problem management
- Functions (service desk, operations management, technical management)
- Request Fulfillment
- Event Management
Service Transition
- Change Management
- Knowledge Management
Service Design
- Service Catalogue Management
- Supplier Management
- IT Service Continuity Management
- Information Security Management
Eligibility / Requirements
No prior experience required to take this course.
Job roles this course is suitable for:
Communication Engineer , Senior IT/Telecom Engineer , NETWORKINGCourse Location
About Regional Educational Institute
Regional Educational Institute (REI) has been at the forefront of education by delivering quality training courses in UAE since 1995, establishing itself as one of the premier training institutes in Abu Dhabi.Our training center in Abu Dhabi has developed numerous programs that have helped a significant amount of individuals uplift their careers not only in the functions they carried out but also in remunerations and future growth prospects. We strive to equip you with the skills and knowledge to better your career options, while also developing your other skillsets through cross functional training programs. Similarly, our corporate training courses in Abu Dhabi have helped many organizations in the region achieve better productivity and higher customer satisfaction levels.
We have numerous certified training programs on board – some of which includes Business Soft Skills, Leadership & Management, Sales & Marketing, Service Excellence, Language Development and IT training courses in Abu Dhabi. Our customers include some of the most prestigious organizations in the country, which include Government and Semi Government Agencies, Banking and Financial Institutions, Oil & Gas Companies, Hospital Groups, Large Corporations, Telecom Service Providers, Technology and Service Providers, System Integrators and many Small and Medium Enterprises.
Everything around us is rapidly changing – Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day wherein keeping up is not only difficult but sometimes impossible. We employ a carefully calculated methodology that allows us to design training courses in Abu Dhabi that target specific skill areas needed by the candidates. Before we provide a training course in Abu Dhabi, we analyse a candidate’s training needs and create an effective educational program that includes training resources specifically chosen to equip the candidate.
At REI we not only focus on enhancing your current career options but also prepare you to stay ahead of the curve with our cross functional training programs. Approved and certified by the Abu Dhabi Centre for Technical and Vocational Education and Training, our training institute in Abu Dhabi offers certified courses and accreditations.
Our Team REI consists of industry professionals with a collective experience of more than 50 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
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