Hi, I am working as a secretary in IT dept. and I've been engaged to the Service Desk for quite sometime then I've got to know about the Information Technology Infrastructure Library. I would like to know if the ITIL Foundation training is right for me

ITIL // Question by Jane | Sep 26, 2017

2 Answers
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  • mylearningkey- Oct 09, 2017 - 11am

    Hi Jane,

    Hope youa are doing good!

    The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. 

    ITIL will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL will increase productivity, optimize costs and improve customer experience.

    This is best suitable course for you.

    Mitu Arora

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  • Bright Future Computer Training- Sep 28, 2017 - 1pm

    Hi Jane,
    ITIL is a framework for IT service management. Since you are working in service desk, ITIL will give you the guidlines and techniques how to get efficiency and improvemnet in your day to day operations. The use of ITIL strategies and processes are very critical these days as there is high impact (positive / negative) of IT on almost all the businesses .
    Best of luck.
    BFTI Team

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