- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Continual service improvement should be an integral part of every stage of the ITIL® service management framework. The ITIL® Continual Service Improvement Level 2 focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors. The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process. This can help you to continue to meet and adapt to the changing needs of end as well as improving efficiencies and returns on investment for organizations.COURSE CURRICULUM
Course Introduction
- Course Organization
- Course Conventions & Agenda
- Introduction to CSI
- Principles of CSI
- CSI Summary
- Step Improvement Introduction
- 7-Step Improvement Activities
- Lifecycle Integration
- 7-Step Improvement Context
- 7-Step Improvement Process Summary
- Reporting & Measurement
- CSI Methods & Techniques
- Technology for CSI
- Reporting, Methods & Technology Summary
- Organizing for CSI
- Implementing CSI
- CSI Technology & Implementation Summary
About Adams Academy
Adams Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.
Our Mission
To make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. To offer different courses of different levels for the students to choose from. To position our company as a leader in the industry of online learning.
Our Vision
Maintain the good credibility and reputation that we have built as online courses provider.
