HABC Award in Customer Service MTC
Price: BHD 120

    Course details

    Understand the principles of Customer Service 
    Understand how Customer needs and expectations are formed
    Know the interpersonal skills and behavior standards required in customer service environment 
    Identify the customers needs and problems 
    Provide solutions to customers requirements
    Handling difficult customers
    Understand the behavioral skills 
    Handling customers over the telephone 
    Identifying the different types of customers 

      Updated on 15 October, 2020

    Job roles this course is suitable for:

    Hotel Receptionist , Call Centre Agent , Sale staff

    About MTC

    Manahel Training Centre (MTC) is a recognized name in the field of professional training and education in Bahrain. We are an accredited center of learning for internationally recognized organiztions like Nebosh, IOSH and Highfield Awarding Body (Habc), to name a few.
    Our vision is to train individuals to help them realize their dreams and thereby develop both professionally and personally. We believe that a trained individual is an asset to any organization – as he/she will assist in improving the overall performance of the organization by implementation of the acquired training skills.
    Trainers at MTC are industry experts who are well versed in training techniques and provide guidance for effective enrichment and development of trainees.
    Our in house training facilities are designed to promote learning in a comfortable environment. We also facilitate training at the client premises. See all MTC courses
    Courses you can instantly connect with... Do an online course on Customer service starting now. See all courses

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