Price: AED 1,168
- Location: Seef, Capital Governorate, Bahrain
- Duration: Upto 11 Hours
- Timings: Part Time, Flexible
Course details
Understand the principles of Customer ServiceUnderstand how Customer needs and expectations are formed
Know the interpersonal skills and behavior standards required in customer service environment
Identify the customers needs and problems
Provide solutions to customers requirements
Handling difficult customers
Understand the behavioral skills
Handling customers over the telephone
Identifying the different types of customers
Updated on 15 October, 2020
Course Location
About MTC
Manahel Training Centre (MTC) is a recognized name in the field of professional training and education in Bahrain. We are an accredited center of learning for internationally recognized organiztions like Nebosh, IOSH and Highfield Awarding Body (Habc), to name a few.Our vision is to train individuals to help them realize their dreams and thereby develop both professionally and personally. We believe that a trained individual is an asset to any organization – as he/she will assist in improving the overall performance of the organization by implementation of the acquired training skills.
Trainers at MTC are industry experts who are well versed in training techniques and provide guidance for effective enrichment and development of trainees.
Our in house training facilities are designed to promote learning in a comfortable environment. We also facilitate training at the client premises. See all MTC courses
View more Virtual classroom training for Customer service online courses See all Customer Service Courses
Customer service Related Questions
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