HABC Award in Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Understand the principles of Customer Service 
Understand how Customer needs and expectations are formed
Know the interpersonal skills and behavior standards required in custoemr service environment 
Identify the customers needs and problems 
Provide solutions to customers requirements
Handling difficult customers
Understand the behavioral skills 
Handling customers over the telephone 
  تحديث بتاريخ 15 October, 2020