- Other Location: Bur Dubai - Dubai
- Duration: 20 Hours
This course will show you what to do in terms of improving IT operations - and how to do it. This course will help the delegate to apply the ITIL lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation.
What will I learn?
- At the end of this course, the learner will gain competencies in:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
Who is this course for?
- IT Management
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
About NLP Tech
NLP Tech is one of the well-known institutes in uae. Its reputation for outstanding academic achievement is known worldwide and reflects the intellectual achievement of its students and clients. At NLPTech, you will receive a globally recognized knowledge in NLP, Hypnosis, Computers etc by internationally certified trainers. Theory and practical based courses will develop your critical thinking and technical skills. NLPTech is committed to generating, disseminating and preserving knowledge and to working with others to bring this knowledge to bear on the world's great challenges. We are dedicated to providing our students and clients with a knowledge that combines rigorous academic study and the excitement of discovery with the support and intellectual stimulation of its master trainers.
NLP Tech aims to provide quality information and knowledge. Its all philosophy is to lead its client towards success and provide them a real life proof of NLP. We provide dual theme of NLP. That is our method of training is based on both physiological as well as chemical pattern. This theme nobody has introduced before in the history of NLP which we serve in NLPtech.
Our MISSION is to discover what works in the realms of human effectiveness, change, interpersonal communications, and systemic thinking. Our STRATEGY is to operate an organization that is a vehicle for the dissemination of what works. Valuing practically, relationship, integrity, respect, quality and effectiveness. Our clear capabilities are world class training and consulting skills, creativity, energy, an ability to see the big picture as well as the details, a deep understanding of NLP and human patterning, systemic thinking, human energetic and genuine commitment to our students and client's personal and professional developments.
- ITIL® Service Offerings & Agreements Diploma Alpha Academy
AED 1,175Duration: Upto 6 Hours
- ITIL® Operational Support & Analysis Alpha Academy
AED 1,175Duration: Upto 5 Hours