- Duration / Course length: 20 Hours
- Timings: Enquire
Course details
This course will show you what to do in terms of improving IT operations - and how to do it. This course will help the delegate to apply the ITIL lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation.
What will I learn?
- At the end of this course, the learner will gain competencies in:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
Who is this course for?
- IT Management
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
Course Location
About NLP Tech
About Us
NLP Tech is one of the most well-known institutes in the UAE, recognized globally for its outstanding academic achievements and the intellectual success of its students and clients. With a strong network of wholly-owned operating companies around the world, and clients in over 150 countries, NLP Tech stands as a global leader in training, certification, coaching, mentoring, consulting, and customized course development.
Global Expertise
We specialize in a range of core competencies, including:
- Project, Program, and Portfolio Management
- Business Analysis
- Lean Six Sigma & Process Excellence
- Agile Methodologies
- ITIL®
- Leadership and Interpersonal Skills
Innovative Learning Solutions
Using our proprietary Many Methods of Learning™, we deliver innovative, effective, and consistent training solutions through various learning approaches, including:
- Virtual Learning
- Traditional Classroom
- On-Demand Learning
- Mobile Learning
- Video-Based Training
- Simulations
Trusted by Global Institutions
As a PMI® Global Registered Education Provider (R.E.P.) and a member of PMI’s Global Executive Council, NLP Tech is trusted by top global companies. We are also accredited by multiple leading organizations, including:
- APMG Accredited Training Organization (ATO) for PRINCE2®, ITIL®, and others.
- Microsoft Partner, with a Microsoft Gold Project and Portfolio Management competency.
- IIBA® Endorsed Education Provider (EEP™).
Our commitment to delivering high-quality training and development makes us the preferred training solution partner for companies across the globe.
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