- Location: Muharraq Kingdom of Bahrain
- Duration: 5 Days
Course details
Use the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document.
This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
Objectives
- Analyze the articles in the main agreement to identify the opportunities and risks
- Understand the services and descriptions of the Sections in Annex A
- Derive and write a proper Annex B, reflecting the business and operational requirements
- Set achievable and meaningful targets in the SLA, enhancing safety and service quality through commonly agreed standards
- Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment.
- Improve cooperation in your negotiations by recognizing your counterpart’s objectives
Key Topics
- Standard Ground Handling Agreement
- History and legal framework of the SGHA
- Versions overview: 1993 - 2008
- Liability, as in Article 8 of the main agreement
- Article 11 of the Main Agreement
- Operations safety
- Duration & Termination Terms
- Review of Annex A and B
- Interpretation of all sections and paragraphs
- Service Level Agreement
- Principles of the SLA and its link to the SLA
- Contractual requirements
- Targets based on operational needs
- Bonus schemes
- The SLA and aviation safety
- Measuring & Monitoring of SLA performance
- Business-to-Business Negotiations
- Negotiations: achieving more with less effort
- Business-to-business Relations
- Cultural differences and opportunities
Target Audience
- Airline and GSP Buyers, Sellers, and Contract Managers
- Commercial, Agreement Performance, and Service Quality Managers
- Legal counsel
- Station Managers
Activities
- Participate in a series of case studies and exercises that let you put lessons into practice.
Course Location
About Gulf Aviation Academy
We_They is positioned to become the future of high quality professional aviation training in Bahrain and the Middle East North Africa (MENA) region. We offer a comprehensive range of structured training programmes and courses for all aviation personnel in the industry.
The perse range of training programmes in our portfolio are focused on providing our customers with quality, added value solutions no matter what type of operator you are. We provide: -
- State of the art modern simulators and training devices for pilots, engineers and cabin crew.
- Experienced instructors across all our training courses.
- Strong customer focus.
We_They aims to provide the very best training by working closely with airlines, identifying key areas of development and providing students with invaluable hands-on experience.
We offer a holistic training experience, from scheduling and accommodation to transport and meals, covering the entire process from start to finish.
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