SGHA-SLA & Effective Negotiation Behaviors Workshop هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Use the IATA Standard Ground Handling Agreement to its fullest as a commercial agreement and services description document.

This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.

Objectives

• Analyze the articles in the main agreement to identify the opportunities and risks 
• Understand the services and descriptions of the Sections in Annex A 
• Derive and write a proper Annex B, reflecting the business and operational requirements 
• Set achievable and meaningful targets in the SLA, enhancing safety and service quality through commonly agreed standards 
• Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment. 
• Improve cooperation in your negotiations by recognizing your counterpart’s objectives

Key Topics

• Standard Ground Handling Agreement 
• History and legal framework of the SGHA 
• Versions overview: 1993 - 2008 
• Liability, as in Article 8 of the main agreement 
• Article 11 of the Main Agreement 
• Operations safety 
• Duration & Termination Terms 
• Review of Annex A and B 
• Interpretation of all sections and paragraphs 
• Service Level Agreement 
• Principles of the SLA and its link to the SLA 
• Contractual requirements 
• Targets based on operational needs 
• Bonus schemes 
• The SLA and aviation safety 
• Measuring & Monitoring of SLA performance 
• Business-to-Business Negotiations 
• Negotiations: achieving more with less effort 
• Business-to-business Relations 
• Cultural differences and opportunities

Target Audience  

• Airline and GSP Buyers, Sellers, and Contract Managers 
• Commercial, Agreement Performance, and Service Quality Managers 
• Legal counsel 
• Station Managers

Activities  

• Participate in a series of case studies and exercises that let you put lessons into practice.