Course details
This course enables students to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modulesPlanning, Protection and Optimization (PPO)
Service Offerings and Agreements (SOA)
Operational Support & Analysis (OSA)
Release, Control, & Validation (RCV)
Key features
- 2 days of instructor led classroom training
- ITIL Intermediate RCV exam
- Hard copy of the material
- Softcopy of PPO material
- E- certificate
- Highly competent and ITIL Expert certified trainers
Eligibility / Requirements
Hold the ITIL Foundation Certificate i
Job roles this course is suitable for:
IT managers , IT Consultant , Service Delivery Manager , IT Operations Manager , Change Manager , Security Administrator , Availability Manager , Capacity Manager , Security Manager , Business Continuity ManagerCourse Location
About my Learning Key
We are Industry Professionals providing Certified Training Courses. Based in Dubai , our training courses are designed as per Industry standards and delivered by highly qualified instructors.
We provide bespoke training in disciplines such as Big Data, Cloud Computing, Project Management, IT Service Management and Life Skills workshops.
Our vast community of instructors with years of experience help professionals to equip themselves with real world examples in this ever-changing business world.
myLearningKey an affiliate accredited by EXIN, Axelon, ITpenures, DASA, Cloud Credential council (CCC), Peoplecert.
Under License - Dubai Economic Department (DED) Knowledge and Human Development Authority (KHDA)
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