- Locations: Airport Road, Abu Dhabi Al Muwaji, Al Ain
- Duration: 21 Hours
- Timings: Part Time, Flexible
Course details
Learning Outcome:
- Be able to use IT Service Management concepts that are important drivers of continual service ;
- Be able to apply the ITSM guiding principles in a real-world ;
- Be able to apply the CSI approach to manage improvements in a given organizational ;
- Be able to use metrics and measurement to enable continual service ;
- Be able to communicate effectively to enable continual service ; Be able to apply organizational change management to support continual service improvement.
Eligibility / Requirements
Should have completed ITIL foundation certification
Job roles this course is suitable for:
Senior Technical Services Engineer , Call Center Team Leader , PROCESS ENGINEERCourse Location
About Syscoms College
Who We Are
SYSCOMS, started as Syscoms Information Technology Institute in 1990 in Abu Dhabi, has developed and grown into a renowned training institute with branches in Al Ain and Dubai in the United Arab Emirates as well as having its presence in Doha, Qatar. It was created to meet the increasing demand for continuing education institutions in the region that would provide quality services and recognized courses which would be accepted locally and internationally. It is an educational establishment of a renowned organization in the Gulf region, LULU Group International which is famous for its popular chain of hypermarkets, supermarkets, departmental stores and shopping malls.
What We Do
SYSCOMS offers a number of short diploma courses in continuing education field that will give the students a strong background and up-to-date knowledge of their selected course. Moreover, on completion of the program they can immediately find employment at entry-level and other positions.
We constantly assist our students by organizing free seminars on different topics to groom their overall personalities.
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