ITIL Practitioner هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Learning Outcome:

• Be able to use IT Service Management concepts that are important drivers of continual service ; 
  
• Be able to apply the ITSM guiding principles in a real-world ; 
  
• Be  able  to  apply  the  CSI  approach  to  manage  improvements  in  a  given  organizational ; 
  
• Be  able  to  use  metrics  and  measurement  to  enable  continual  service  ; 
  
• Be able to communicate effectively to enable continual service ; Be able to apply organizational change management to support continual service improvement.