Course details
Course Overview
The ITIL Foundation Training (Boot Camp) course is 2 days of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.
Pre-requisites
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
ITIL Foundation 2011 Course Content
- Service Management as a Practice
- Service Strategy: overall business aims and expectations
- Service Design: developing a solution to meet the needs of the business
- Service Transition: implementing service designs so that service operations can manage the services
- Service Asset and Configuration Management
- Service Operation: day to day, business as usual activities
- Functions: Service Desk, Technical Management, Operations Management and Applications Management
- Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
Updated on 08 November, 2015
Course Location
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