ITIL ® Foundation Training The Knowledge Academy
Price: AED 2,695

    Course details

    Course Overview 

    The ITIL Foundation Training (Boot Camp) course is 2 days of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
    In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
    Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
    ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.


    Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.

    ITIL Foundation 2011 Course Content

    • Service Management as a Practice
    • Service Strategy: overall business aims and expectations
    • Service Design: developing a solution to meet the needs of the business
    • Service Transition: implementing service designs so that service operations can manage the services
    • Service Asset and Configuration Management
    • Service Operation: day to day, business as usual activities
    • Functions: Service Desk, Technical Management, Operations Management and Applications Management
    • Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision


    Updated on 08 November, 2015

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