ITIL Foundation

Specialised Management Group (SMG)

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Price: AED 3,600

Location: Knowledge Village - Dubai
Duration: 3 Days
Timings: Full Time, 09:00am - 4:00pm

Call: +971 4 4542450

Course details

Why study this course at this institution?
The ITIL Foundation certificate in IT Service Management is a two day course in which delegates will gain a comprehensive grounding in the aspects of ITIL Service Management aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a one hour, multiple-choice foundation ; The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Who is this course for (target audiences)?
The audience for the ITIL Foundation Certificate in IT Service Management includes individuals who require an understanding of the ITIL: 2011 framework:

Both IT and business people will benefit from this course
Those requiring a basic understanding of ITIL
IT professionals or others working within an organisation that have adopted an ITIL approach
Anyone involved in or contributing to an on-going service improvement programme
Those needing an understanding of service management

What will I learn (topics, modules, skills etc)?

An introduction to ITIL, its strategic and operational benefits
An overview of the ITIL certification scheme • Service Management as a practice
The ITIL Service Lifecycle
Generic ITIL concepts and definitions
The key principles, models and processes for Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Service Management functions
Key roles and responsibilities
Key metrics and management reporting
Technology and architecture in Service Management
Competence and training
Mock examination and examination preparation

Is this course accredited by an international or local body?
Yes, We are a registered AXELOS Affiliate Licence for ITIL

Will I receive a certificate of completion?
Yes Updated on 16 October, 2017

Eligibility / Requirements

There are no mandatory prerequisities for this ITIL training although experience in IT or related fields is beneficial.

Job roles this course is suitable for:

Manager - IT Infrastructure , Entry Level IT Opportunities , IT Solutions Delivery Manager MENA

Course Location

Show map Location Knowledge Village - Dubai

About Specialised Management Group (SMG)

Founded in 2007, Specialised Management Group (SMG) is a leading provider of Specialised Consulting and Methodology, Six Sigma and professional Project and Process Management training. Based in Dubai (United Arab Emirates), their services extend across three continents, from the Middle East to North Africa and Asia.

With more than 60 years of intellectual capacity in Project and Process Management, the team recognises the need for quality and bespoke service within the unique markets encountered.

The company is a globally Registered Education Provider (REP®) through the Project Management Institute PMI®.

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