ITIL 2011 : Foundation هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Why study this course at this institution?

The ITIL Foundation certificate in IT Service Management is a three day course in which delegates will gain a comprehensive grounding in the aspects of ITIL Service Management aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a one hour, multiple-choice foundation examination.  The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.  

Who is this course for (target audiences)? 

The audience for the ITIL Foundation Certificate in IT Service Management includes individuals who require an understanding of the ITIL: 2011 framework:

• Both IT and business people will benefit from this course
• Those requiring a basic understanding of ITIL
• IT professionals or others working within an organisation that have adopted an ITIL approach
• Anyone involved in or contributing to an on-going service improvement programme
• Those needing an understanding of service management

What will I learn (topics, modules, skills etc)?

• An introduction to ITIL, its strategic and operational benefits
• An overview of the ITIL certification scheme • Service Management as a practice
• The ITIL Service Lifecycle
• Generic ITIL concepts and definitions
• The key principles, models and processes for Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
• ITIL Service Management functions
• Key roles and responsibilities
• Key metrics and management reporting
• Technology and architecture in Service Management
• Competence and training
• Mock examination and examination preparation

Is this course accredited by an international or local body? 
Yes, We are a Globally Registered Education Provider (REP) with the Project Management Institute (PMI)

Will I receive a certificate of completion?
Yes