Course details
Handle Customer Enquiries and Request is designed in accordance to the skill standards set by Singapore Workforce Development Agency (WDA). This course covers the skills and knowledge for the security personnel to be familiar with the nature and types of enquiries and request that may arise in the workplace and the appropriate responses required for good customer service.
How will I benefit from taking this course?
1. Be able to handle client enquiries and requests
2. Be able to handle telephone enquiries and requests
3. Be able to provide information and assistance for visitors
4. Be able to deal with complaints, emergencies and unexpected situations
Upon completion of the course, participants will be awarded a certificate of attendance and upon successful completion of the assessment; a WSQ Certificate of Attainment in "Handle Customer Enquiries and Request will be duly awarded by WDA.
Course Location
About Apro Training Centre
The training centre endeavors to be the best in its class. As such, the centre offers some of the best trainer's available; a comprehensive curriculum and an excellent training and assessment environment; the best in the business and a strong desire to bring out the best in each person. APRO Training Centre is WDA approved and is therefore committed to the development of our national workforce offering the various WSQ certified programs. See all Apro Training Centre coursesHealth and Safety Related Questions
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