Customer Care For Disable (Handicapped) Customers SMART Management Training & Consultancy
Disabled customers are a huge market in the world. If you want to make sure your staff have the skills to cater for their needs, our Customers with Special Needs programme can help.
In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will demystify some of the myths around disabilities, and give staff tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.
Most staff don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness.
By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too.
In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will demystify some of the myths around disabilities, and give staff tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.
Most staff don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness.
By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too.
This course is no longer available.
Course details
Disabled customers are a huge market in the world. If you want to make sure your staff have the skills to cater for their needs, our Customers with Special Needs programme can help.In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will demystify some of the myths around disabilities, and give staff tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.
Most staff don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness.
By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too. Updated on 04 August, 2021
Job roles this course is suitable for:
Facilities Manager , Head of Customer Care & Customer , Special Needs ConsultantCourse Location
About SMART Management Training & Consultancy
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
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