Counselling Skills for HR and Organisational Leaders

Course details

The working world and corporate climate is ever changing, and the challenges that companies face have increased as well. HR professionals definitely need to be equipped with counselling skills other than just dealing with staff selection, appraisal or training matters as they also have to handle employee’s concerns, difference between employees and performance issues.

HR initiatives should be shifting to not only looking at organisational perspectives, but understanding that the well-being of the workforce depends just as much on the individual ’s well-being.

How Will You Benefit?

After the workshop, you will be able to:

• understand the fundamentals of counselling in the workplace
• identify the skills involved in counselling employees
• acquire the skills of counselling through role-play and practice
• identify techniques of counselling and effective communication in a workplace
• identify work-related problems and learn about strategies to manage them
• identify employee strength or weakness

What Will You Learn?

What is counselling?

• The fundamentals of counselling
• Differentiating counselling from coaching, advise-giving or problem-solving
• Counselling in an HR setting
• Establishing the counselling relationship
• Rapport building
• Communication, the verbal and non-verbal signals

Develop basic and Strategic Counselling Skills

• Common work related issues- presenting issues versus underlying issues
• What formal and informal diagnosis entails
• Effectiveness of questioning and probing skills
• Art of listening and communication
• Counselling methodologies: Essential attending skills
• Fundamentals of an Effective Listener

Introduction to the SOLER and PADI Models

• Introduction to the SOLER Model in counselling
• Introduction to the PADI Model in counselling
• Application of the basic and strategic counselling skills

Applications and Practical Learning

• Key applications using case studies
• Case Studies and Role-Plays
• Red alerts in counselling
• Putting together counselling methods and skills