Course details
By the end of the course, participants will be able to:- Explain the importance of superior customer service in any situation and in any environment
- Use tried and true communication techniques to maximize their overall effectiveness
- Demonstrate how to perform their duties in such a way that customers will remember the encounter positively
- Apply the proper behavior and communication skills in the most appropriate way regardless of the difficulties
- Apply practical methods to turn upset customers around, win their thanks and gain their respect
- Customer orientation
- Emotional control
- Empathetic outlook
- Flexibility
- People reading
- Self management
- Role awareness
Job roles this course is suitable for:
Customer Relation Representative , Client Service Executive , Service CoordinatorAbout LEADS Education Centre
LEADS Education Centre covers a wide of courses in the areas of Accounts,Information Technology(Computer Course),Management Training, Languages(Spoken English,Spoken Arabic,Business English and Advanced Conversation), College Admission Tests(IELTS,TOEFL,GMAT,SAT,GRE etc) and Softskill courses.
See all LEADS Education Centre courses View more Virtual classroom training for Customer service online courses See all Customer Service Courses
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