Certification in Customer Service - Workshop هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

• Explain the importance of superior customer service in any situation and in any environment
• Use tried and true communication techniques to maximize their overall effectiveness
• Demonstrate how to perform their duties in such a way that customers will remember the encounter positively
• Apply the proper behavior and communication skills in the most appropriate way regardless of the difficulties
• Apply practical methods to turn upset customers around, win their thanks and gain their respect

• Customer orientation
• Emotional control
• Empathetic outlook
• Flexibility
• People reading
• Self management
• Role awareness