Course details
This workshop is designed for participants to learn how to excel at customer service in any given industry. It provides guidelines and best practices for providing stellar customer service enabling support staff to maintain and generate customer loyalty.By the end of the course, participants will be able to:
- Understand customer service and expectations
- Know the importance of service standards
- Effectively communicate with customers according to company policies
- Champion a customer-centric attitude
- Be prepared to handle difficult customers and situations
Job roles this course is suitable for:
Customer Service Representative (CSR) , CSR , Reception & Office Administrator , Customer Care Coordinator , Junior Project Manager , Shop Manager , Sales Exe , Property Consultant , Customer Relation Representative , IT ConsultantsCourse Location
About CustomerService.ae
CustomerService has been offering experiential training program to companies that help develop essential soft skill for their employees while handling customers at different levels. Our team develops innovative and engaging workshop sessions using our Game-Based training methodology. We have worked with a range of organizations from the Oil & Gas Industry, Telecommunication and IT sectors to Hospitality and Banking sector. We provide training solutions for a number of soft skills areas such as:
Essential Communication Skills
Sales & Negotiation Skills
Leadership and Team work
Customer service and meeting expectations
Problem Solving and Managing difficult situations
We work closely with organizations to understand their specific needs and design game-play activities that can address the issues in an engaging and effective manner. We are very innovative in solving our customer’s problem by customizing our games/props and workshop according to customer’s requirements/need.
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