Understanding Employee Behavior Etisalat Academy
  • Locations: Dubai
  • Duration: 3 Days

Course details

Understanding employee behaviour is critical to be a successful manager. A manager will inevitably encounter direct reports who exhibit difficult behaviour, which can disrupt entire teams or departments. It becomes the job of the manager to confront difficult behaviour as early as possible to minimize the disruption. No matter if they are blatant or less obvious, behavioural issues need to be addressed before they affect morale and productivity. If ignored, they will eventually affect the team, the company, and possibly even the career of the manager. Confronting behavioural problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult and sometimes misguided behaviour.

Expected Accomplishments

  • Understand the baffling reasons behind employees who have the capacity to perform, don't do so
  • Take control of the toughest performance and attitude problems, confidently and correctly
  • Conduct performance reviews that bring about the positive behaviour that is expected
  • Coach and give feedback that challenges under-performers to do their best

Course Outline

  • Why employees don't perform - the first step to breaking down resistance
  • Why difficult employees act the way they do
  • The negative ripple effect of poor performance in today's work place
  • Why efforts to correct performance fail
  • Creating a sense of ownership in employees who are barely skating by
  • Reprogram pessimists to see the glass half full -not half empty
  • Saying "No" to energy-draining, high-maintenance employees
  • Bringing a negative attitude into clear focus - then zapping it
  • Questions to ask to break the ice and get the conversation going
  • Heading off negative emotions - and what to do if not possible
  • A checklist for avoiding unwanted surprises during the review
  • Wrapping up the review on a positive and motivating note
  • Using coaching and feedback to challenge underperformers to do their best
  • Giving feedback: Could what is being said getting nowhere?
  • Using the power of open communication to conquer any and all underperformance
  • Coaching: Is it the missing component in the curb?
  • Review the management style: stage setting for poor attitudes
  • Criticizing the behaviour, not the person
  • Gaining the upper hand simply by listening
  • The lost art of confronting problems, directly and professionally
  • Building an environment where open communication is practiced by everyone
  • Putting the spirit of hard work, high morale and peak performance back into the work place
  • Using the power as a leader to positively influence everyone around

Course Location

About Etisalat Academy

We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

We help organisations to:

  • Develop effective leaders, managers and team members
  • Discover and overcome competency gaps
  • Measure and improve performance
  • Build teams and improve communication
  • Recruit and retain talent
  • Build a knowledge culture
  • Create an organisation-wide competency framework
  • Stay competitive by using cutting-edge technology
See all Etisalat Academy courses

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