- Duration: 4 days
- Timings: 8am to 2:30pm
Course details
Course Overview
This course focuses on the key relationship and communications skills needed to manage disputes in project expectations and succeed in conflict situations. You will learn how to create and sustain commitment and mutual trust by using influence rather than authority to achieve project and business goals.
What will I learn?
- Managing expectations
- The project manager's relationships
- Expectation management
- Stakeholders and scope change management
- Relationship strategies in project management
- Analysis of the project manager's authority and responsibility
- Identifying areas of strengths and weaknesses
- Networking for results: leveraging from sponsors and key stakeholders
- Special considerations for contractors and suppliers
- Leveraging from communication strengths
- Application in different project situations
- Dispute and conflict management
- Sources of conflicts in projects
- Understanding the power model
- Managing disputes in projects
- Effective communications for dispute and conflict management
- The principles of influence for dealing with conflicts
- Dealing with conflicts
- The obstacles due to resistance
Who is this course for?
This course is invaluable to programme and project managers, senior managers, executives, line managers, project team members and consultants who seek to apply potent conflict management techniques to mitigate disputes and meet expectations in a multifunctional organisational projects environment.
How will I benefit from taking this course?
- Engage stakeholders and manage their expectations
- Proactively and reactively manage disputes and use powerful conflict management techniques
- Develop key relationship management skills and multiple communication techniques to build a comprehensive relationship map and establish widespread commitment
Course Location
About Informa Connect Middle East
Informa Middle East, is part of Informa, a multinational publicly listed publishing and events company.
The Middle East office was previously known as IIR Middle East, and has been established in Dubai since 1993. Informa Middle East has grown to be the largest event organiser in the region and with over 300 staff, the office runs over 450 training courses and over 40 conferences regionally on an annual basis.
The company also incorporates Informa Global Exhibitions which organises around 130 trade and consumer exhibitions in over 38 cities across the globe. Arab Health, Cityscape, Middle East Electricity and The Bride Show are some of the flag ship events.
Aside from the public training courses, conferences and exhibitions, Informa Middle East also provides in-house training to companies as well as manages events on behalf of corporate clients. Some of the past clients include NBAD, Microsoft, Etisalat, STC, Mobily, and ADNOC.
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