Course details
Course Overview:Many organizations claim “The Customer is King” while referring to their employees as internal customers ultimately creating a conundrum regarding who the real customer is. Providing excellent customer service is a must and a key skill for high performing staff.
This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure. It will also enable participants to revitalize their approach to customer service and put the customer at the heart of their organization.
Who Should Attend:
Any individual who interacts with the most important person to use your services – the external customer, and who has the influence to make or break the customer relationship.
Learning Outcomes
At the end of the course, participants will be able to:
- Developing a Customer Service philosophy
- Where does customer service start?
- The difference between Internal and External Customers
- Best practices for Internal Customer Service
- A Customer Service mind-set
- ‘Moments of Truth’ – Customer Service touch points
- The impact of first impressions
- What is your current Customer Service level?
- The different levels of Customer Service
- Improving Customer Service Standards
- Achieving the ‘WOW’ factor of Customer Service
- How does your communication impact on customers?
- The art of listening to your customers
- Asking the questions your customers want to hear
- Effectively communicating with customers
- Strategies for dealing with challenging behavior from customers
- Handling customer complaints proactively and effectively
Job roles this course is suitable for:
Customer Service Executive , Call Centre Agent , Client Relations Officer , Customer Care Coordinator , Customer Service Specialist , Admin Executive , Reception & Office Administrator , Sales Executive , Customer Relation Representative , Customer Relations ExecutiveCourse Location
About Eminent Educational Institute
Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity.Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years in the process by offering an extensive range of courses, at affordable prices.
Our courses are delivered by subject matter experts with both training as well as industry experience. They are not only professional, but also considerate and sensitive towards varying individual needs and provide the necessary support to every participant during the learning process.
Take a look at what we have to offer and feel free to call us for more information and guidance on how we can help you advance your skills and thereby your career. See all Eminent Educational Institute courses
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