- Duration: 3 days
- Timings: Weekdays (Sundays - Thursday)
This exciting and dynamic course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
Who is this course for?
- IT Management
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
What will I learn (topics, modules, skills etc)?
- At the end of this course, the learner will gain competencies in:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
How will I benefit from taking this course/What career paths will be open to me?
- Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.
- Project Management Institute - Professional Development Units (PDUs) = 18
Founded in 1995, Formatech is a Prominent Learning Center offering Information Technology Trainings, Project and Process Management Workshops, Business Competency Based Workshops, and Language Courses. From its main locations in Beirut and Dubai, Formatech has been serving clients in the Middle East and GCC countries and helping them achieve their business results.
Over the last 21 years, Formatech has provided learning solutions that have helped organizations and individuals achieve business results through customer-focused training programs tailored to meet specific needs. Through Desktop Applications Training, Technical Training, Certification Programs, Business Productivity Solutions, Professional Services and Enterprise Learning Solutions, Formatech provides solutions for complex training needs for small to large businesses as well as individuals seeking to excel in a required field.
Business and Management Courses
Formatech comprises a multidisciplinary team of experts that passionately forge tailor-made solutions in Human Resources, Leadership, Customer Service, Sales, and Behavioral Development Programs. Both entities thrive on sharing their experience, know-how and will constantly work in collaboration with your team to understand your business needs.
Our team will enhance and propel career development, improve performance, productivity, and provide you with the right tools and best practices to ensure compliance with corporate systems and procedures. Each member of our team understands how to get the best from your human capital and align individual employees around a clear, focused strategic direction.
Project and Process Management Courses
Formatech holds a pool of project managers and Consultants who earned the official certifications and accreditation from official bodies such as: PMI, APMG, ISACA, ISO, TOGAF, Prince2, Kepner Tregoe..., etc. Our Certified Trainers offer training programs in Project Management, Service Management, IT governance, Quality Management, Business Analysis, Enterprise Architecture, Organization Standardization, etc.
Those programs will help your employees become more efficient and will equip them with the necessary tools to face the daily challenges that might occur in the constantly evolving business environment. They will also train your employees to establish and refine processes and ensure that an effective follow up on implementation is being conducted.
Information Technology Courses
Formatech's Information Technology trainings are delivered by a team of certified training professionals who transfer their experience and knowledge on the latest technologies and applications released by the main technology vendors such as Microsoft. Formatech continuously invests in bringing new training techniques and delivery methods to its classrooms and strives at helping your employees operate, configure, and maintain new technologies which will help your organization get the most value from its investment in an IT solution.See all Formatech courses
- ITIL® Practitioner Professional Diploma Alpha Academy
AED 1,714Duration: Upto 7 Hours
- ITIL® Foundation Online Diploma Alpha Academy
AED 1,249Duration: Upto 8 Hours