Course details
The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.ITIL Foundation - Course Outline
- Introduction to ITIL - Overview of ITIL & Basic Concepts
- Service Strategy - How to align IT strategy with business goals and expectations
- Service Design - Transform business requirements into strategic solutions
- Service Transition - Manage change, risk, and quality assurance
- Service Operation - Establish day-to-day business operations and customer expectations
- Continual Service Improvement - Strategies for overall process and service improvement
- Prepares participants to take and pass the ITIL Foundations Certification examination successfully
- Exclusive access to trainer for after training query clarification
Eligibility / Requirements
NO eligibility criteria
ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework
and how it may be used to enhance the quality of IT service management within an organization.
Job roles this course is suitable for:
IT Managers/Support teams , System Administrators/Analysts , Operations Managers , Database Administrators , Service Delivery Professionals , Quality Analysts , Application Management team , Process OwnersCourse Location
About my Learning Key
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