Course details
Service Management as a practice-Define Service
-Comprehend and Explain the concept of Service Mamagement as a practice
The Service Life cycle
-Understand the service life cycle
-Explain the objectives and business value for each phase of the lifecycle
Service Strategy
-Service Portfolio
-Financial Management
-Demand Management
-Service Models
-Service Owners
Service Design
-Service Level Management
-Availability Management
-Capacity Management
-IT Service Continuity Management
-Security Management
-Supplier Management
-Design Management
Service Transition
-Change Management
-Release and Deployment Management
-Service Asset and Configuration Management
-Service "V" Model
Service Operation
-Incident Management
-Problem Management7
-Event Management
-Request Fulfillment
-Access Management
-Service Desk and IT Operations Management
Continual Service Improvement
-7 step Improvement Process
-PDCA - Plan Do Check and Act
-Continual Service Improvement Model
- 2 days extensive training
- Online training material
- Enable delegates to understand the disciplines and processes in service management delivery
- Gain knowledge of internationally recognized best practice of IT service Management
- Access to sample exams
- Claim 16 PDUs
Eligibility / Requirements
Basic knowledge in computer System
Job roles this course is suitable for:
IT Service Desk Specialist , IT Service Administrator , Information Security Administrator , IT Service Desk Executive , IT Service Providers , IT Directors and Managers , Chief Information Officers , Business Managers , Service Management Consultants , Service Management ContractorsAbout NBIZ INFOSOL
Nbiz Infosol L.L.C.is an information solutions company, formed with a view to help companies in the Middle East achieve their corporate goals. Headquartered in Abu Dhabi, Nbiz, (phonetically equivalent to EnBiz), stands for Enabling Business by incorporating the right IT Security and Information System solutions compassing consultancy and infrastructure solutions.Nbiz are pioneers in the field of IT Governance, Information Security and IT Service management. Nbiz Infosol was born with the idea of helping companies to acquire appropriate solutions that addresses their business requirements. Located in Abu Dhabi, Nbiz Infosol is committed to provide a solution that adds value to the business at a very competitive pricing.
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