Course details
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free- standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.Course Objectives
- Service Management as a Practice
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
- Change management as a capability to realize successful service transition
- Service validation and testing as a capability to assure the integrity and the quality of service transition
- Service asset and configuration management as a capability to monitor the state of service transition
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability
- Service request fulfillment and evaluation to assure meeting committed service level performance
- Release Control and Validation process roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
Job roles this course is suitable for:
IT Service Desk Specialist , It Service Management Analyst , IT Service Lead , IT Service Administrator , IT Support Engineer , IT ManagerAbout NBIZ INFOSOL
Nbiz Infosol L.L.C.is an information solutions company, formed with a view to help companies in the Middle East achieve their corporate goals. Headquartered in Abu Dhabi, Nbiz, (phonetically equivalent to EnBiz), stands for Enabling Business by incorporating the right IT Security and Information System solutions compassing consultancy and infrastructure solutions.Nbiz are pioneers in the field of IT Governance, Information Security and IT Service management. Nbiz Infosol was born with the idea of helping companies to acquire appropriate solutions that addresses their business requirements. Located in Abu Dhabi, Nbiz Infosol is committed to provide a solution that adds value to the business at a very competitive pricing.
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