Course details
The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.- Service Management as a Practice
- Service Operation Principals
- The Processes pertaining to Operational Support and Analysis across the Service Lifecycle
- Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management.
- Service Operations and Support Service Operation roles and responsibilities.
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
Job roles this course is suitable for:
IT Service Desk Specialist , It Service Management Analyst , IT Service Lead , IT Service Administrator , IT Support Engineer , IT ManagerAbout NBIZ INFOSOL
Nbiz Infosol L.L.C.is an information solutions company, formed with a view to help companies in the Middle East achieve their corporate goals. Headquartered in Abu Dhabi, Nbiz, (phonetically equivalent to EnBiz), stands for Enabling Business by incorporating the right IT Security and Information System solutions compassing consultancy and infrastructure solutions.Nbiz are pioneers in the field of IT Governance, Information Security and IT Service management. Nbiz Infosol was born with the idea of helping companies to acquire appropriate solutions that addresses their business requirements. Located in Abu Dhabi, Nbiz Infosol is committed to provide a solution that adds value to the business at a very competitive pricing.
See all NBIZ INFOSOL courses Courses you can instantly connect with... Do an online course on ITIL starting now.
- JavaScript Full stack web developer virtual internship Virtual Bootcamp + Internship at LaimoonAED 1,449Duration: Upto 30 Hours
- Functional Skills IT Course LineAED 87
AED 1,763Duration: Upto 8 Hours - Security Analyst Course LineAED 87
AED 955Duration: Upto 5 Hours
