Dispute Management in Projects Dubai

Course details

Course Overview
This course focuses on the key relationship and communications skills needed to manage disputes in project expectations and succeed in conflict situations. You will learn how to create and sustain commitment and mutual trust by using influence rather than authority to achieve project and business goals.

What will I learn?

• Managing expectations
• The project manager's relationships
• Expectation management
• Stakeholders and scope change management
• Relationship strategies in project management
• Analysis of the project manager's authority and responsibility
• Identifying areas of strengths and weaknesses
• Networking for results: leveraging from sponsors and key stakeholders
• Special considerations for contractors and suppliers
• Leveraging from communication strengths
• Application in different project situations
• Dispute and conflict management
• Sources of conflicts in projects
• Understanding the power model
• Managing disputes in projects
• Effective communications for dispute and conflict management
• The principles of influence for dealing with conflicts
• Dealing with conflicts
• The obstacles due to resistance

Who is this course for?
This course is invaluable to programme and project managers, senior managers, executives, line managers, project team members and consultants who seek to apply potent conflict management techniques to mitigate disputes and meet expectations in a multifunctional organisational projects environment.

How will I benefit from taking this course?

• Engage stakeholders and manage their expectations
• Proactively and reactively manage disputes and use powerful conflict management techniques
• Develop key relationship management skills and multiple communication techniques to build a comprehensive relationship map and establish widespread commitment