Course details
During this training course, you will learn how to carry yourselfprofessionally by building knowledge of customer service.
By the end of this training course, participants will:
+ Focus on others to project a positive customer-centered
environment, representing the organization in the best light;
+ Create a collaborative team environment of established common goals and visions creating buy-in and
compliance from employees;
+ Communicate clearly with conviction, projecting greater credibility;
+ Inspire sta to take ownership of their jobs and to take initiative with customers;
+ Identify customer characteristics, respond tactfully, and provide solutions for all;
+ Create positive diplomatic messages even from negative, modeling a problem-solving, can-do attitude;
+ Review and share customer-service best practices,
+ increasing the organization's ability to add value, ask for referrals/testimonials, and follow up with existing
customers, ultimately translating into repeat business.
+ Master techniques for dealing with di cult customers
+ Acquire tools for recovering di cult customers
+ Understand when to up-sell Updated on 06 March, 2019
Course Location
About Quintessential 4 Media
Quintessential 4Media Training Solutions have created one of the most respected international providers of professional training. Since 2008, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the EMEA region, in every industry and sector.
Today, with thousands of satisfied customers, we continue to pride ourselves in providing the superior training you’ve come to expect. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.
Some of our Key training offerings are…
- in-depth experience in the training industry,
- consistent and comprehensive course offerings,
- high-energy and content-rich presentations,
- multiple training tools, including training at your location, on-line learning, and seminars.
- 100% Satisfaction Guaranteed
We are dedicated to improving the way companies and individuals learn, use, and master their individual unique skills. Our educational solutions empower customers with choice, allowing them to determine when, where, and how they want their educational programs to be designed and delivered.
Whether you’re looking to change careers, or an experienced professional who wants to enhance your skills, there is no better choice than Quintessential 4Media Training Solutions.
Customer service Related Questions
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