Price: AED 492

Course details

Lesson 1: Introduction
Introduction to key ITIL® concepts
IT as a Service
Introduction to processes and process management
The Service Lifecycle approach
Lesson 2: Service Strategy
Purpose, goal, objectives & Scope
Value Creation through Services
Assets - Resources and Capabilities
Service Strategy - Main activities
Service Strategy processes
Service Portfolio management
Demand management
Financial management
Lesson 3: Service Design
Purpose, goal, objectives & Scope
Service Design processes
The 4 P's
Service Design aspects
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Service Portfolio
Information Security Management
Supplier management
Lesson 4: Service Transition
Purpose, goal, objectives & Scope
Service Transition value to the business
Technology and architecture in Service Transition
Service Transition Processes
Change Management
The 7 R's of Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management
Lesson 5: Service Operation
Purpose, goal, objectives & scope
Service Operation definitions
The Service Desk
Technical Management
Application Management
IT Operations Management
Service Operations Processes
Event Management
Request Fulfillment
Problem Management
Access Management
Lesson 6: Continual Service Improvement
Purpose, goal, objectives & scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities
Risk management
Continual Service Improvement interfaces
Interface with Service Level Management
Lesson 7: Exam Preparation
Sample Exams
Feedback Updated on 14 October, 2018

Eligibility / Requirements

those who require a basic understanding of the ITIL® framework;
those who need understanding of how ITIL® can be used to enhance the quality of IT service management
IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an ongoing service improvement programmer.
The ITIL® qualification is open to any individuals who may have an interest in the subject.
The ITIL® Foundation qualification is not intended to enable the holders of the qualification to apply the ITIL® practices for Service Management without further guidance.

About CLS Learn

CLS help and support the Egyptian market , cooperate, individuals and universities to Learn various technology products and acquire new potentials and advance in their career.
CLS is an Authorized training center of :
• Microsoft Certified Gold Learning Solution GOLD CPLS
• Oracle Training Partner WDP
• EC Council Accredited Training Center
• Cisco Certified learning Partner
• Adobe Authorized Training Center
• Autodesk Authorized Training Center and Certification center
• Exin ITIL Authorized training Provider and certification provider
• Authorized Pearson VUE testing centers
• Authorized Prometric testing centers

CLS is a Microsoft Gold Learning Solutions Learning Solution.
CL is An award winning Training center from EC-Council : Circle of Excellence award.
CLS is an Accredited Learning Solution from Microsoft , Oracle , Cisco , EC-Council , Adobe , Autodesk , Pearson VUE and Prometric.
CLS Founders and Managers Team has over 21 Years of Experiencein the Training industry since 1995.
CLS Team has trained over 1,000,000 trainess and 1500 Company.
CLS instructors are the best certified professional instructors in Egypt with reliable working experience.

See all CLS Learn courses

Enquire about this course

You may add more courses here,
your list will be saved.

Rate this page