Course details
OVERVIEWEffective customer Service management skills drive all successful organizations. In this study guide you will learn key customer Service management skills that you can adopt in your organization to deliver endless results.
This course will cover the following key topics:
- Customer Service Basics
- Developing Responsible Customer Service Skills
- Developing Verbal and Nonverbal Communication
- Customer Service Best Practices
- Attracting Loyal Customers
Job roles this course is suitable for:
Customer Service Representative (CSR) , Receptionist , Call Center Team LeaderAbout Al Moalem Institute
For nearly a quarter century, Al-Moalem Institute (AMI) has started delivering its noble mission which is training and developing human resources in the Kingdom of Bahrain and the Arabian region.
This is an essential national mission, thus, we have reaped its benefits through all who have participated in Al-Moalem Institute long or short term programmes. AMI has trained over 50,000 candidates over this period and still it offers its programmes seeking for the best and
Excellency, benefiting from the best experts and consultants with high knowledge and experience, and from the provision of international professional certifications and accreditations.
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