Tourism & Travel Travel Agency Studies

Course details

This foundation course offers an introduction to tourism and to the travel sector of international tourism. The focus is on quality customer service and on developing the skills needed by people working in this customeroriented business.

Certification

• FETAC Level 5 Tourism and Business 5M5011

Principal Areas of Study

• Tourism Principles & Practice
• Tourism Information and Administration
• Customer Service
• Work Experience
• Word Processing
• Principles of Practice & Selling
• Appreciation of Irish Culture
• Global Distribution System (Galileo) Level 6

(Modules offered may be subject to change).

Features of the Course

• Students acquire a detailed understanding of tourism and the national and international tourist industry
• Real training in interpersonal skills, developing excellence in communication – oral, written and telephone
• Instruction in key aspects of the Travel business – travel packages,holiday planning, travel agency practice
• Customer Care and Quality Service – what it is and how its delivered
• IATA approved: Galileo Computerised Reservations Systems

Progression

• Higher Education

Employment

• Travel Agencies
• Ferry and Rail Companies

Entry

General College Entry Requirements