Course details
This course is designed to coach participants in basic supervisory skills and strategies to become effective supervisors.
Key Benefits
- Understand the role of a supervisor
- Develop the skills you require to be a good supervisor
- Use basic supervisory skills to build a team that gets work done
- Feel confident about supervising other people
- Solve some of the problems which supervisors face
- Interaction with other supervisors
Course Content
- Exploring and overcoming the challenges faced by new supervisors
- Knowing Your Role as a Supervisor
- Planning and Organising Effectively
- Assigning Tasks and Monitoring Progress
- Understanding Effective Communication
- Leadership and Team Building
- Problem-Solving and Decision-Making
- Coaching and Counselling at the Workplace
- Encouraging Learning and Development in the Workplace
- Managing Change
- Improving Cost and Quality Control
- Understanding Effective Labour Management Relations
Learning Methodology
Videos and a self-study component are included in the programme to enhance learning.
Who Should Attend
Supervisors, team leaders and section leaders in charge of a team, with ‘O’ Level to ‘A’ Level qualifications are encouraged to attend this course.
Participants who have successfully completed the Fast Forward Successful Supervision course with at least a “B” grade can proceed to the National Certificate in Supervision (NCS) – Part 2 course. Please note that SDF subsidy is not available for exemption cases for the National Certificate in Supervision.
Course Location
About Service Quality Centre
Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.
With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.
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