Course details
Problem solving is an essential part of work but what kind of problem solving, and how? Some organisations adopt the top down approach to no effect, and it has been proven that the best approach to problem solving and building a healthy culture is focusing on those who are facing the problems daily. Organisations need to change the culture from “managing” to "empowering".
PROGRAMME OBJECTIVES
Upon completion of the course, participants will be able to:
- Acquire the knowledge in forming and administering QCC
- Use quality tools to communicate and resolve problems
- Link statistically tools in problem solving so that
- Gain an excellent understanding of how important it is
- Enhance self confidence and presentation skills
PROGRAMME OUTLINE
- Introduction to QCC
- The Concept of Empowerment & Continuous Improvement
- The Concept of Waste Reduction
- What is the linkage between Small Group Activity (SGA), QCC, and suggestion box?
- Case discussion on success and failure
- Objectives of QCC
- Process of managing QCC
- Team Formation & Avoiding Pitfalls
- The QCC committee
- Data Analysis & Data Based Approach
- Theme Selection
- Overview of the 7 QC Tools
- Check Sheets
- Pareto Diagrams
- Histograms
- Fish Bone Diagram
- Flow Charts
- Scatter Diagrams
- Control Charts
Course Location
About SMF Centre for Corporate Learning
The Singapore Manufacturing Federation (SMF), formerly known as the Singapore Manufacturers' Association, was first established in 1932. Its main aim is to champion the Singapore manufacturing sector. With a membership of over 2,800 corporate members ranging from MNCs to SMEs, SMa carries out a myriad of activities to enhance the competitive edge of our members.
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