Course details

Problem solving is an essential part of work but what kind of problem solving, and how? Some organisations adopt the top down approach to no effect, and it has been proven that the best approach to problem solving and building a healthy culture is focusing on those who are facing the problems daily. Organisations need to change the culture from “managing” to "empowering".

PROGRAMME OBJECTIVES

Upon completion of the course, participants will be able to:

  1. Acquire the knowledge in forming and administering QCC
  2. Use quality tools to communicate and resolve problems
  3. Link statistically tools in problem solving so that
  4. Gain an excellent understanding of how important it is
  5. Enhance self confidence and presentation skills

PROGRAMME OUTLINE

  1. Introduction to QCC
  2. The Concept of Empowerment & Continuous Improvement
  3. The Concept of Waste Reduction
  4. What is the linkage between Small Group Activity (SGA), QCC, and suggestion box?
  5. Case discussion on success and failure
  6. Objectives of QCC
  7. Process of managing QCC
  8. Team Formation & Avoiding Pitfalls
  9. The QCC committee
  10. Data Analysis & Data Based Approach
  11. Theme Selection
  12. Overview of the 7 QC Tools
  13. Check Sheets
  14. Pareto Diagrams
  15. Histograms
  16. Fish Bone Diagram
  17. Flow Charts
  18. Scatter Diagrams
  19. Control Charts
Updated on 08 November, 2015

About SMF Centre for Corporate Learning

The Singapore Manufacturing Federation (SMF), formerly known as the Singapore Manufacturers' Association, was first established in 1932. Its main aim is to champion the Singapore manufacturing sector. With a membership of over 2,800 corporate members ranging from MNCs to SMEs, SMa carries out a myriad of activities to enhance the competitive edge of our members.

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