Performance Dialogue Etisalat Academy

Performance Dialogue

Etisalat Academy

Updated on 29 October, 2017
  • Locations: Dubai
  • Duration: 3 Days

Course details

Where Performance Management is a systematic process for improving organizational performance by developing the performance of the individuals and teams, and aligns their objectives with the corporate goals, Performance Dialogue emerges as a key component of the Performance Management process.

Program Objectives

Performance dialogue training program aims to:

  • Improve quality of performance dialogues to increase employee motivation
  • Create a better manager-subordinate relation;
  • Increase the effectiveness & the efficiency of the periodical staff performance review;
  • Move dialogues from purely performance to performance and behavior discussion;
  • Prepare participants for the new performance rating calibration process (pre and post review meetings);
  • Build understanding of what to do before these meetings, during these meetings and after these meetings.

Workshop Outlines

  1. New Performance Management Cycle
    • Overview of components of performance management and focus of today
    • The new performance management process includes a Initial Meeting, a section level Group Review meeting, and a Final Meeting
    • Key changes to the performance management process
    • Manager / Employee:
      • Set Context
      • Feedback
      • Feed Forward
      • Wrap-up
  2. Dialogue critical success factors
    • Key success factors need to be in place to ensure best-in-class performance dialogues
    • Use constructive language to gain acceptance and focus attention on actions required to improve
    • Send messages consistent with tone and body language
    • Listen effectively to build rapport and make the conversation relevant and meaningful
    • Recognize and respond to nonverbal cues and emotional reactions
    • When feeding back distinguish observation and outcome
    • Exercise on how to apply the feedback model
    • Ask questions to understand employee
    • Explore mindsets and beliefs to understand the root causes of behaviors
    • Exercise to explore mindsets and beliefs to understand the root causes of behaviors
  3. Skills Training
    • Effective communication - what to say and how to say it “Building rapport” - to relax the staff member
    • Understanding their individual staff - how to adapt your style
    • The importance of preparation - the sessions are very important and you need to have prepared each session well in advance
    • The importance of allocating time with no interruptions - how to set the scene to ensure effective sessions
    • The ability to give effective one to one feedback - in a positive way
    • The importance of managing potential conflict
  4. Role Plays
    • We will undertake roll plays on performance dialogues utilizing all the above required skills, in addition to utilizing the roll plays that's McKinseys have developed, supported by relevant and appropriate videos.
  5. Debrief and next steps
    • As next steps, there will be the Initial Meetings with your direct reports, followed by the Group Review and the Final Meetings
      • Performance management steps
      • Feedback gathering steps

Who can Benefit

Managers & Supervisors

Course Location

About Etisalat Academy

We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

We help organisations to:

  • Develop effective leaders, managers and team members
  • Discover and overcome competency gaps
  • Measure and improve performance
  • Build teams and improve communication
  • Recruit and retain talent
  • Build a knowledge culture
  • Create an organisation-wide competency framework
  • Stay competitive by using cutting-edge technology
See all Etisalat Academy courses

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