Travel & Tourism

Course details

Travel & Tourism
Certificate of achievement in Travel & Tourism Level 7. Additional CPD Accredited Certificate with 190 CPD points available with no extra study.
Endorsed Travel & Tourism Diploma Level 7 course Certificate of achievement. The travel & tourism beginners course provides an overview of the Travel &Tourism Industry. This Travel and tourism course can be a perfect starting point for you to enter the industry. The first part of the course gives an introduction to the tourism industry as well as outlines its sectors and employment opportunities. Subsequent units of travel and tourism courses explain the need for both business and pleasure travelers. Moving on the course explores how the travel and tourism system works and discusses marketing in the travel and tourism industry in detail. If you are a social person and enjoy working with others then this could be the course for you.
Tourism is a global industry hence a career in this industry can take you far, in every sense of the word. This is an introductory course and it gives you an understanding of the structure of the travel and tourism industries and the way they operate. The course also helps you develop highly sought after employability skills such as communication, personal effectiveness, and the ability to work as part of a team.

This self-paced program is available 24/7 providing you with the flexibility to train at the pace, location, and time of your choosing. A certificate of achievement is available on course completion. College registration, tutor support, course materials, and additional supporting material are all included in the course fee.
Travel & Tourism - Course Outline
This intensive yet digestible Travel & Tourism: Diploma - Level 7 is delivered across 18 modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Module 1 - An introduction to Travel & Tourism
This module covers the following topics:

• Leisure Tourism
• Business Tourism
• The Development of Leisure Travel
• Advantages of a Package Holiday
• The Disadvantages of Package Holidays
• Self- Packaged Holidays

Module 2 - Tourism Management: Tourism Products & ServicesThis module covers the following topics:

• The Marketing Mix
• The Components of the Tourism Product
• The Product Life Cycle

Module 3 - Concept of Tourism & Tourism SystemThis module covers the following topics:

• Organisers and Retailers
• Tour Operators
• Travel Management Services
• Information Technology and The Travel Trade
• Consumer Protection
• Checklist - Working With the Travel Trade

Module 4 - Tour Operations Management

This module covers the following topics:

• Transportation Reservations
• Finding a Reputable Agent
• Using a Travel Agent for International Travel

Module 5 - Travel and Tourism Marketing and Sales

This module covers the following topics:

• A Marketing Strategy
• The GTA's Marketing Role
• Travel Trade Shows and Exhibitions
• Measuring Promotional Effectiveness
• Marketing Objective and Results
• Marketing Activities

Module 6 - Communication Skills

This module covers the following key topics:

• Active Listening
• Responding to Feelings
• Reading Cues
• Demonstration Cues
• Tips for Becoming a Better Listener
• Non-Verbal Messages
• Managing the Mingling
• The Handshake

Module 7 - Telemarketing

This module covers the following topics:

• Verbal Communication
• Exceptional Things About Telephone Sales
• Active Listening Skills
• Developing Your Script
• Pre-Call Planning

Module 8- Techniques for Maximum Sales

This module covers the following key topics:

• Essential Skills for Smart Selling
• Productivity Techniques for Maximum Selling

Module 9 - Importance of Quality Customer Service

This module covers the following topics:

• The Concept of Quality Management In Services
• Quality Management in Tourism
• Caring For Customers in Tourism

Module 10 - CRM (Customer Relationship Management)

This module covers the following topics:

• Different Faces of CRM
• Privacy Issues
• Development of Customer Relationship Management Plan
• Strategies for Customer Retention

Module 11 - Dealing with Difficult Peoples

This module covers the following topics:

• Understanding Conflicts and Its Types
• Different Stages of Conflict
• The Role of Communication in Conflict Resolution
• Conflict Management

Module 12- Managing Human Resources in Tourism Industry

This module covers the following topics:

• The Importance of Human Resources
• The Human Resources Development Strategy
• A National Council for Tourism Education and Training
• Linking Types and Levels of Training
• Rewards, Benefits, and Compensation
• Human Resources Information Systems

Module 13 - Time Management

This module covers the following topics:

• Prioritising your Time
• Changing Our Perspective
• Setting Goals with SPIRIT
• Putting an End to Procrastination
• Managing Your Workload

Module 14 - Stress Management

This module covers the following topics:

• Understanding Stress
• Strategies to Manage stress

Module 15- Transport Management System

This module covers the following topics:

• Changes in Transportation
• Transport Principles
• Comparing Different Forms of Land Travel
• Advantages and Disadvantages of Different Types of Transportation
• Issues In Transport Management
• Transport and Environment

Module 16 - Crisis Management

This module covers the following topics:

• Following a Crisis: Restoring Tourist Confidence
• Putting a Communications Strategy in Place
• Prepare A Crisis Management Plan
• Reviewing Security Systems
• Minimising Damage in a Crisis

Module 17 -Managing Public Awareness Programmes

This module covers the following topics:

• The Role of Public Awareness
• Local Community Involvement
• The Role of a Local Community Tourism Action Group
• Relations with the Press
• Workshops and Seminars
• Campaigns
• Making the Tourists Aware

Module 18 - Sustainable Tourism

• This module covers the following topics:
• Sustainable Development
• Sustainable Tourism and Development
• Roles and Responsibilities

Updated on 13 December, 2021