- Locations: Abuja Lagos
- Duration / Course length: 3 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
This ITIL 4 Foundation course takes you through the service value system which provides a wholistic picture of what it really means to contribute to business value.
This Foundation level course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
What You Will Learn:
On completion of the course you will have an understanding of the following:
- A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services
- The Guiding Principles of ITIL 4
- The four dimensions of service management
- Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated into different areas of service management and IT, from demand to value.
Job roles this course is suitable for:
IT Support Analyst , IT Support Engineer , ITIL Ops-AdministratorAbout Training Heights Limited
Training Heights Limited is a specialist training services provider with a specific focus on delivering life and career transforming solutions to the teething needs of our clients. We work primarily in Lagos, PH, Abuja and Ghana.
We help individuals and organizations achieve their personal/business goals and objectives by giving them the knowledge, skills and capabilities they need and require to exceed the expectations of their stakeholders.
We offer 4 categories of training courses namely:
- IT Management Courses: ITIL (IT Service Management), COBIT, IT Governance, TOGAF, CISA, CISM, PRINCE2 Agile, Management of Risk (MoR), SCADA Technologies and IT Security Solutions from Ec-Council (CEH, CHFI, ECSA/LPT).
- IT Technical Courses: Microsoft Solutions, Cisco Solutions, Vmware, Citrix and Comptia (A+, Security +, Cloud + and Network +), Cloud Computing Azure, AWS.
- Business Management Courses: PRINCE2 PMP (Project Management), Enterprise Risk Management, IIBA CBAP (Business Analysis), Customer Service Excellence, Revenue Assurance, International Financial Reporting Standard (IFRS), Supply Chain Management, Six Sigma Process Improvement and Managing Innovation.
- ISO Training Courses: ISO 20000, ISO 27001, ISO 22301, ISO 9001, ISO 14001, ISO 45001, etc..
We are partners and authorised to train and certify on the above mention courses.
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