- Locations: Bur Dubai - Dubai Dubai
- Duration / Course length: 30 To 40 Hours
- Timings: Enquire
Course details
Course Outline1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
- The Four Dimensions of Service Management
- The ITIL Service Value System (SVS)
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Governance
- The Service Value Chain
- Continual Improvement
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
- General Management Practices
- Service Management Practices
- Technical Management Practices
Job roles this course is suitable for:
IT Service Manager , Service Desk Manager , Problem Manager , Configuration Manager , Project Manager EngineerCourse Location
About Bright Future Training Institute
Welcome to Bright Future Institute: Empowering Your Future with Quality Education
Bright Future Institute is your gateway to skill enhancement and professional growth in the UAE. We are KHDA and Dubai Government-approved, ensuring that our courses meet the highest standards of quality and relevance. Our mission is to provide students with practical skills and industry knowledge through courses led by experienced professionals.
We are committed to achieving outstanding results with a perfect blend of experienced senior educationists and a dynamic group of energetic trainers on our faculty. As an affiliate partner of the British Council, we have a strong track record of consistently helping students achieve impressive IELTS scores ranging from 7 to 9 bands for both IELTS Academic and IELTS General tests.
Our diverse range of specialized programs includes Exam Preparation (IELTS, PTE, OET), IT Programs (such as CCNA Certification and CCTV Training), Hospitality Management, Accounting, and Engineering courses. At Bright Future Training Institute, we emphasize hands-on learning and real-world applications to ensure our students are well-prepared to excel in their chosen fields.
Enroll today and book a free demo session to start your journey toward a bright future!
For any inquiries, please contact us. We look forward to supporting your educational and professional aspirations!
Affiliation & Accreditation:
- British Council
- KHDA (Knowledge and Human Development Authority)
- Dubai Government
- Excellist
What Our Students Say
Yasiru Samarawickrama: "Bright Future Training Institute is the most trustworthy in Dubai. I'm thrilled with their brilliant support. Ms. Pinithi Pavithra, my counselor, provided excellent guidance and helped me choose the best course for my career. The best place for accounting training!"
Afzal S: "I completed the Tally course here. My trainer, Mr. Jaleel, was fantastic—very patient and an excellent instructor. Ms. Pinithi handled my admission and scheduling perfectly. Thank you, Ms. Pini, and thank you, Jaleel sir!"
Sarah Asma Nfidsa: "Ms. Pinithi is incredibly professional and supportive. Many thanks for your assistance with the registration process and for making everything smooth."
Kamal Shantha: "I had a great experience joining Bright Future for Tally Prime Accounting. My trainer, Mr. Jaleel, ensured I mastered the course in a short time. Ms. Pinithi, my counselor, was very supportive throughout the process."
Hasaranga Umalsha: "An exceptional institute for Digital Marketing training! The instructor’s knowledge is top-notch, and Ms. Pinithi was instrumental in scheduling classes according to my availability. Highly recommend for skill enhancement!"
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