Course details
The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.Course Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Service Management as a Practice
- Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs
- Operational activities of processes covered in other Lifecycle phases such as Incident and Change Management
- Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement
- Service Offerings and Agreement roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
- CSI as a consequence of effective Service Offerings and Agreement
- Service Management as a Practice
- Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs
- Operational activities of processes covered in other Lifecycle phases such as Incident and Change Management
- Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement
- Service Offerings and Agreement roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
- CSI as a consequence of effective Service Offerings and Agreement
Job roles this course is suitable for:
IT Service Desk Specialist , It Service Management Analyst , IT Service Lead , IT Service Administrator , IT Support Engineer , IT ManagerAbout NBIZ INFOSOL
Nbiz Infosol L.L.C.is an information solutions company, formed with a view to help companies in the Middle East achieve their corporate goals. Headquartered in Abu Dhabi, Nbiz, (phonetically equivalent to EnBiz), stands for Enabling Business by incorporating the right IT Security and Information System solutions compassing consultancy and infrastructure solutions.Nbiz are pioneers in the field of IT Governance, Information Security and IT Service management. Nbiz Infosol was born with the idea of helping companies to acquire appropriate solutions that addresses their business requirements. Located in Abu Dhabi, Nbiz Infosol is committed to provide a solution that adds value to the business at a very competitive pricing.
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