ITIL ® Service Lifecycle: Service Transition

Course details

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL® Service Lifecycle.The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Target Audience

Individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Objectives

• Obtain knowledge on ITIL® concepts and terminology.
• Look at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.
• Explain the roles and justify the need of Service Transition in the Service Lifecycle.
• Prepares delegates for the ITIL® Lifecycle examination in Service Transition.

Course Outline

The main principles and objectives of Service Transition

• Challenges, Critical Success Factors and Risks
• Organisational issues concerned with Transition
• Technology considerations related to Service Transition
• The activities commonly performed in the Service Transition arena
• Assessing Critical Success Factors and Managing Risk in Service Transition

The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Transition stage:

• Service Asset and Configuration Management
• Change Management
• Release and Deployment Management
• Service Validation and Testing
• Evaluation
• Knowledge Management