Course details
The course builds on the general principles covered as part of the ITIL Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations. It also gives an overview of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle.
The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Objectives
- Obtain knowledge on ITIL concepts and terminology.
- Examine organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability & competency in support of the Service Lifecycle approach as described in ITIL .
- Preparedelegates for the ITIL Lifecycle examination in Service Operation.
Course Location
About Global Knowledge Saudi Arabia
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
Global Knowledge's core training is focused on Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development. Their IT courses include networking, programming, operating systems, security, and telephony. Their business skills courses feature project management, ITIL, people management, and business analysis. Their more than 1,200 courses span foundational and specialized training and certifications.
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