Course details
The course builds on the general principles covered as part of the ITIL Foundation course. It covers the lifecycle aspects of Service Design and covers the management& control of the activities& techniques within the Service Design stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses).
Additionally the course looks at the concept of Service Design as a practice and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Objectives
- Obtain knowledge on ITIL concepts and terminology.
- Explainthe 5 major elements of Service Design and how this can enhance the quality of IT service management within an organisation.
- Enable students to understand the concepts, processes, functions and activities involved in Service Design
- Explain the roles and justify the need of Service Design in the Service Lifecycle.
- Prepare delegates for the ITIL Lifecycle examination in Service Design.
Course Location
About Global Knowledge Saudi Arabia
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
Global Knowledge's core training is focused on Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development. Their IT courses include networking, programming, operating systems, security, and telephony. Their business skills courses feature project management, ITIL, people management, and business analysis. Their more than 1,200 courses span foundational and specialized training and certifications.
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