The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Objectives:

  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment management
  • Request fulfilment
  • Change evaluation
  • Knowledge management

Content:

  • Introduction to release, control and validation (RCV)
  • Change management
  • Service asset and configuration management (SACM)
  • Service validation and testing (SVT)
  • Release and deployment management (RDM)
  • Request fulfilment
  • Change evaluation
  • Knowledge management (KM)
  • Release, control and validation roles and responsibilities
  • Technology and Implementation Considerations

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

See all Global Knowledge Egypt courses

Contact information not available.

Courses you can instantly connect with... ITIL Foundation 3 Polaris Human Development

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?

or